Privacy Policy

We collect information to provide better services to all our users. The types of information we collect include:

Information You Provide Directly

• Contact Information: Name, email address, phone number, and company name when you fill out our contact forms or inquiry forms.
• Communications: Messages, feedback, or other content you send to us via email, WhatsApp, or our website forms.
• Business Information: Details about your company or project requirements when you request our services.
• Newsletter Subscriptions: Email address when you subscribe to our newsletter.

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths within our website.
• Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
• IP Address: Your IP address, which may be used to approximate your general geographic location.
• Cookies and Similar Technologies: See our Cookie Policy for detailed information.

Information from Third Parties

• Social Media: If you interact with us on social media platforms (YouTube, Instagram, LinkedIn, Facebook), we may receive information based on your account settings on those platforms.
• Analytics Providers: Aggregated and anonymised analytics data from tools like Google Analytics.

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, provide requested services, and communicate about your projects.
• Business Operations: To manage our business relationships, process transactions, and send service-related communications.
• Marketing Communications: To send newsletters, promotional materials, and updates about our services — only with your consent.
• Website Improvement: To analyse usage patterns, diagnose technical problems, and improve our website experience.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Safety and Security: To protect against fraud, unauthorised access, and other illegal activities.
• Research and Development: To understand trends and improve our content and service offerings.

We will never sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

We do not sell your personal data. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party companies to help us operate our business and provide services, including hosting providers, email service providers, analytics platforms, and payment processors. These providers are bound by confidentiality obligations.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred.

With Your Consent

We may share your information with your explicit consent for purposes not covered in this policy.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it:

• Encryption: Our website uses HTTPS (SSL/TLS) encryption for all data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorised personnel who need it to perform their job functions.
• Secure Storage: Personal data is stored on secure servers with appropriate physical and digital security controls.
• Regular Reviews: We regularly review and update our security practices to address new threats and vulnerabilities.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices.

You have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal obligations.
• Opt-Out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
• Cookie Preferences: You can manage your cookie preferences through your browser settings. See our Cookie Policy for more details.
• Data Portability: You may request your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at contact@engineeronroad.com. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to improve your experience on our website. These include:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to track visitors across websites for retargeting purposes.

For detailed information about the cookies we use, please read our Cookie Policy.

Our website may contain links to third-party websites, social media platforms, and services, including YouTube, Instagram, LinkedIn, Facebook, and WhatsApp. We are not responsible for the privacy practices or content of these third-party sites.

We encourage you to review the privacy policies of any third-party sites you visit. Our Privacy Policy applies only to information collected through our own website and services.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider:

• The nature and sensitivity of the data
• The purposes for which we process the data
• Our legal and contractual obligations
• Applicable statutes of limitations

When your information is no longer needed, we will securely delete or anonymise it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Post the updated policy on this page with a new "Last Updated" date.
• Notify subscribers via email if the changes are material.
• Display a notice on our website for a reasonable period after the change.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Company: Engineer On Road
• Address: P-9 Pandav Nagar, Mayur Vihar, New Delhi – 110091, India
• Email: contact@engineeronroad.com
• Phone: +91 73579 28085